❓ Frequently Asked Questions

📦 Orders & Products

What products does Straight Line Enterprise Ltd offer?

We offer a wide range of high-quality products including apparel, textiles, and authentic Kenyan items designed for comfort, durability, and style.

How can I place an order?

You can place an order directly through our website or contact our sales team via phone or email for assistance with your purchase.

Do you offer bulk or wholesale orders?

Yes, we welcome bulk and wholesale inquiries. Please contact us directly with your requirements, and our team will provide a customized quote.

🚚 Shipping & Delivery

Do you deliver across Kenya?

Yes, we deliver nationwide, including major towns and cities such as Nairobi and surrounding regions.

How long does delivery take?

Delivery timelines depend on your location, but most orders are processed within 1–3 business days after confirmation.

Can I track my order?

Yes, once your order is shipped, you will receive tracking details where applicable.

💳 Payments

What payment methods do you accept?

We accept major payment methods including mobile money, bank transfers, and other secure payment options available at checkout.

Is payment secure?

Yes, all transactions are processed through secure payment systems to ensure your information is protected.

🔄 Returns & Support

What is your return policy?

If you receive a defective or incorrect item, please contact us within a reasonable timeframe and our team will assist with a replacement or resolution.

How can I contact customer support?

You can reach us via phone, email, or by filling out the contact form on our Contact Us page.

🏢 Company Information

Where is your office located?

Our head office is located off Mombasa Road at Viraj Complex, Godown No. 19, Nairobi, Kenya.

What are your business hours?

Monday — Friday: 8:30 AM — 5:30 PM
Sunday & Public Holidays: Closed

🤝 Partnerships

Do you partner with retailers or distributors?

Yes, we are open to partnerships and distribution opportunities. Please contact us with your proposal for review.

⭐ Still Have Questions?

If you didn’t find the answer you’re looking for, please contact us — our team will be happy to assist you.