Shipping policy

Here’s a sample Shipping Policy tailored for a website named Oneway Kenya. This policy assumes you're operating in Kenya, potentially with international shipping options, and provides a clear, professional, and user-friendly format.

Shipping Policy

Last Updated: April 29, 2025

Thank you for visiting and shopping at Oneway Kenya. The following are the terms and conditions that constitute our Shipping Policy.

1. Domestic Shipping Policy

Shipment Processing Time

All orders are processed within 1–2 business days. Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in shipment of your order, we will contact you via email or phone.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Location Estimated Delivery Time Shipping Fee
Nairobi & Environs 1–2 business days KSh 
Major Towns 2–4 business days KSh 
Rural Areas 3–5 business days KSh 

Delivery delays can occasionally occur due to courier or weather-related issues.

Shipping Methods

We use reliable courier partners including G4S, Fargo Courier, and Wells Fargo. Same-day delivery may be available in Nairobi for select items.

2. International Shipping Policy

We currently ship to select countries. International shipping fees and delivery timelines vary depending on the destination.

  • Delivery Time: 7–14 business days

  • Shipping Fee: Calculated at checkout based on weight and location

  • Customs, Duties & Taxes: Oneway Kenya is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

3. Order Tracking

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.

4. Delivery Issues

  • If you have not received your order within the estimated delivery window, please contact us at info@oneway.co.ke.

  • If a package is returned to us due to an incorrect address provided by the customer, the customer will be responsible for the reshipping costs.

5. Contact Us

If you have any questions about our Shipping Policy, please contact us:

📧 info@oneway.co.ke harjit@one-way.cc
📞 +254 721 532646 | +254 718 475747