FAQs
What delivery options do you offer?
At Onewaykenya, we believe in making your shopping experience as seamless as possible! We offer a variety of delivery methods to ensure your stylish apparel arrives at your doorstep promptly. Whether you’re in the heart of the city or a bit further out, we’ve got you covered!
Do you deliver locally and internationally?
Absolutely! We proudly deliver both locally and abroad. No matter where you are, you can enjoy our curated selection of trendy tops and traditional Masai Shukas. Your style knows no boundaries!
What should I do if my delivery arrives with damaged goods or missing products?
Your satisfaction is our top priority! If you receive a package that has damaged goods or missing items, please reach out to us immediately. We’re here to help resolve any issues and ensure you receive the quality you deserve.
What are your delivery times?
We understand that waiting for your new favorite outfit can be tough! Our delivery times vary based on your location and the method you choose. Rest assured, we strive to get your order to you as quickly as possible, so you can start showcasing your unique style!
Can I cancel an order after placing it?
We know that sometimes plans change! If you need to cancel your order, please contact us as soon as possible. We’ll do our best to accommodate your request before your order is processed.
Can I return my purchase if I'm not satisfied?
Your happiness is essential to us! If you’re not completely satisfied with your purchase, you can return it. We want you to love what you wear, and we’re here to make that happen!
How do I ship the products I wish to return?
Returning an item is easy! Simply pack the product securely and follow the return instructions provided in our policies. If you have any questions, don’t hesitate to reach out—we’re here to guide you through the process!
What are your refund and exchange procedures?
We believe in making things right! Our refund and exchange procedures are designed to be straightforward and hassle-free. If you need to initiate a refund or exchange, just contact us, and we’ll walk you through the steps to ensure you’re taken care of.
How can I contact you for further questions?
We love hearing from you! If you have any additional questions or need assistance, feel free to reach out to our customer service team. We’re here to help you every step of the way on your fashion journey!